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Tuesday 20 February 2018

Our Enrollment Process at Advance Innovation Group



We have simplified the process of enrollment at Advance Innovation Group so that our students or our clients experience a hassle free enrollment process.

Enrollment generally happens through Walk-ins. It starts with a simple process of filling up a registration form. During the time enrollment process, our Six Sigma Certified Consultants do a proper counseling of the student to understand his/her background in terms of education, family, profession, aspirations etc. After assessment of all the factors our consultants help the aspiring student to relate the training he/she is looking for with the industry needs.

In order to meet the training needs of many aspirants globally who couldn’t attend the classes physically due to time constraints or due to geographical limitation, we introduced E-Learning facility. The enrollment process of E-Learning portal is very easy wherein an aspiring student can go online & register himself/herself within few clicks. After following few basic steps, enrollment can process can be completed in no time. Free counseling sessions with our Six Sigma Certified Consultants on / before enrollment can be booked through a formal request.

On/before the enrollment process, we do offer on-demand demo classes wherein our certified Six Sigma Consultants offer a demo class to aspiring students. This facility was only limited to walk-in students however due to overwhelming response globally we have initiated the free demo classes for E-Learning Programs as well.

During the enrollment process, we explain stepwise training life cycle to the students. During our enrollment process we specifically emphasize on the importance of doing the projects as the training sessions go on. We clearly educate all our students during the enrollment process that our training won’t move on to the next class unless you have finished the project until the prior subject. The idea is to reinforce the thought process that project completion is equally important as is the training. From the very beginning of enrollment process, we want to challenge the thought process of completing the training & then working on the project. This has tremendously helped our students to successfully complete the project as their training ends. 

We provide a course handbook, study material, access to library, access to student suite, access to blog and many more services offered at Advance Innovation Group right on the day of Enrollment. This enables our students to be well versed with all the facilities available from the day of enrollment. 

During our enrollment process, we offer part payment options to our students as well. Students can either opt for a single payment or part payment (max 3) during the time of enrollment.
For more details on enrollment process at Advance Innovation Group please visit our website www.advanceinnovationgroup.com and post your query. We shall get back to you within 24-48 hours.

Sunday 4 February 2018

ITIL : About Service Strategy

What is service strategy

In a current scenario where each organization is striving hard to gain the market share, you need to think strategically to provide your customer a better quality service as compare to the competitors.
When we talk about service strategy within the ITIL, it includes following four fundamental activities;

Defining the Market:

As an organization you can offer your services to achieve your business objectives or organizational goals but to do that you need some strategy to market your services effectively and efficiently.

Developing the offerings:

While developing the offerings, it should be always on result basis in order to familiarize all aspects of service management within the perception of customer expectations.

Service Portfolio:

While creating a service portfolio, always consider that it should represent all the binding service investment towards market.
Service pipeline – defines all the service solutions that are under development stage.
Service Catalog – as a part of service portfolio, it defines all the services that are available for the customer.

Developing Strategic Assets:

It includes the resources and capabilities of the service organization as well as developing the service management system.

Preparing for the implementation of the strategy:

Assessment of the strategic position should be carried out to determine the as-is functionalities and identify the differences by comparing as-is and should be service strategy. The explanation of important goals closes the gaps and gradually orientates the assistance assets towards fulfilling the consumer expectation. All the critical success factors are identified so that success or failure of the service strategy can be measured.

Key Principles of Service Strategy

Key principles of service strategy are:
  • Utility and Warranty :
  1. Utility or fit for purpose: Functionality offered by the product/service as the customer views it.
  2. Warranty or fit for use: Promise that the product/service will meet the agreed requirements.
# There are three categories of Warranty:
* It is provided in terms of Availability/Capacity of service
* It ensures that customer assets Continue to receive utility even if degraded, through major disruptions
* It also ensures that Security for value-creating potential of customer assets
  • Value Creation: how the customer perceives what the service does for him.
  • Assets – Assets are resources or capabilities that help us to deliver the service.
o Resource:  physical assets that includes infrastructure elements, people, capital and applications
o Capabilities: intangible assets usually it is the ability of creating value
  • Pattern of Business Activity (PBA) – these are customer activities generating demand for services
  • Governance - It needs to be define strategy, policies and procedures. It deals with how to implement service strategy and how to follow them.
For more information about ITIL, you can visit or go through reference link below: 
https://www.advanceinnovationgroup.com/itil-training/