ITIL Foundation Understand the Concepts in the Simplest Manner

ITIL Foundation training at Advance Innovation Group has been designed specially to make the audience understand the concepts in the simplest manner. ITIL Foundation has got five publications, Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement which will help you understand the complete framework for ITIL.

Service Strategy:

This particular publication of ITIL Foundation is all about planning the service you are going to offer/manage It

1.What is that we are going to provide?

2.Can we provide it?

3.Can we afford enough of it?

4.How do we gain a competitive advantage?

You cannot just go ahead and start with a service you have just dreamt of last night. You will need to have a proper plan and thought process to go ahead. You need to be specific of what you are going to offer, you cannot be in a state of dilemma. You will need to understand whether you have the capability to provide the same. You will also need to do the financial analysis, whether you have the financial capability to afford the same. You will need to do the resource planning to analyze if you have enough resources that can be utilized in case the demand increases. Most importantly you will need to have an action plan with the possible ways you would want to handle the existing and upcoming competition in the market. You cannot enter a competitive market unprepared. Making a service live is very easy but to sustain and continually improve the same is what is important. Demand in market for a service keeps on fluctuating and to manage the availability of resources and capabilities becomes imperative.

You will need to plan four different activities before you move ahead with the next stage of Service Design:

1.Define the market: Decide the geographical location as well as the industry type where you will want to offer the service

2.Develop the offerings: When you enter a market you have a list of offerings to make but you will need to increase the number of offerings on your service catalogue in case you wish to sustain and over a period of time improve in the competition

3.Develop Strategic Assets: You will need to train and enhance your current resources with newer capabilities on the offerings you have added.

4.Prepare for Execution: Finally move ahead with the next course of action.

Advance Innovation Group is an expert and knowledgeable with a superficial experience of 15 years in the content writing. Nowadays he writes content for ITIL Foundation concept. It tends to provide planning the service you are going to offer/manage It. For more information you can visit us at: https://www.advanceinnovationgroup.com/itil-training/

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Benefits of embracing of ITIL Operation

ITIL Overview
ITIL offers a commonly established approach to managing business and IT services. ITIL comprises best IT practices that includes a service life cycle in five core publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Main purpose of Service Operation is to make sure that IT services are provided proficiently and in timely manner. It includes undertaking user requests, resolving service failures, fixing problems, and performing operation tasks on daily basis.

Service Operation publication includes the best-practices and direction on all aspects of handling the regular operation of an organization’s information technology (IT) services. Service Operation includes all issues relating to the People, Processes, Infrastructure Technology and associations necessary to ensure the best-quality, cost-effective IT service delivery needed to meet the business requirements. Fast paced changes in the technological changes along with existing technology silos of software, hardware, networks and telephony management which means that an updated approach to managing service operations is needed.


Primary goal of Service Operation

• The primary goals of Service Operation are to: -
• Enable responsive, stable and repeatable IT Service Delivery
• Provide robust end-to-end working practices
• Deliver improved Processes such as Incident and Problem Management
• Deliver new Processes such as: Event Management and Service Request Fulfillment
• Promote more adaptive, responsive and agile Service Operation functions
• Help shape and define Service Strategy, Service Design, Service Transition and Continual

Service Improvement (the core of the new ITIL V3 Service Life cycle Model)

Major Challenges in Service Operation
Major challenge in service operation is to provide services regularly whereas responding effectively in a manner that increases value for customers and users. Operational undertakings need to be executed, controlled and maintained properly.

  Operations staff require well defined processes and support tools which help them to have an overall control of their service operation and delivery to be able to spot any potential threats or failures to service quality or security. One of the critical issue is to cover a complete picture of an end to end service that comprises the business as well as technical viewpoint rather than just the individual components.

Several services are delivered by one or more internal or external suppliers. A major challenge is to understand and maintain the end-to-end service with components that are provided externally as well as managing process work flows across organizations.

To cater the fast changing need, service providers require to adapt and react proactively to changes in demand needs to customers and users as demand for services changes.


Key benefits of embracing ITIL for Service Operation
ITIL training and certification comprises the best practices of service management compiled by the industry leaders. Selecting and adopting the best practices of the Service Operation will benefit an organization to contribute immense benefits as mentioned below:

• Helps in resource and cost optimization through better handling of service outages and identification and elimination of their root causes
• Helps business and customers to add value from the services they are receiving by reducing unplanned closure or disruption
• Empowering continual improvement and better investment decision making by providing operational results and data for decision support
• Hand holding users to improve their productivity or the quality of business services and products by delivering quick and effective access to standard services

Helps in achieving the information security objectives by ensuring that IT services will only be accessed by those authorized to use them.

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ITIL : About Service Strategy

What is service strategy

In a current scenario where each organization is striving hard to gain the market share, you need to think strategically to provide your customer a better quality service as compare to the competitors.

When we talk about service strategy within the ITIL, it includes following four fundamental activities;

Defining the Market:

As an organization you can offer your services to achieve your business objectives or organizational goals but to do that you need some strategy to market your services effectively and efficiently.

Developing the offerings:

While developing the offerings, it should be always on result basis in order to familiarize all aspects of service management within the perception of customer expectations.

Service Portfolio:

While creating a service portfolio, always consider that it should represent all the binding service investment towards market.

Service pipeline – defines all the service solutions that are under development stage.

Service Catalog – as a part of service portfolio, it defines all the services that are available for the customer.

Developing Strategic Assets:

It includes the resources and capabilities of the service organization as well as developing the service management system.

Preparing for the implementation of the strategy:

Assessment of the strategic position should be carried out to determine the as-is functionalities and identify the differences by comparing as-is and should be service strategy. The explanation of important goals closes the gaps and gradually orientates the assistance assets towards fulfilling the consumer expectation. All the critical success factors are identified so that success or failure of the service strategy can be measured.

Key Principles of Service Strategy

Key principles of service strategy are:

• Utility and Warranty :

1. Utility or fit for purpose: Functionality offered by the product/service as the customer views it.
2. Warranty or fit for use: Promise that the product/service will meet the agreed requirements.

# There are three categories of Warranty:

* It is provided in terms of Availability/Capacity of service

* It ensures that customer assets Continue to receive utility even if degraded, through major disruptions

* It also ensures that Security for value-creating potential of customer assets

• Value Creation: how the customer perceives what the service does for him.

• Assets – Assets are resources or capabilities that help us to deliver the service.

o Resource:  physical assets that includes infrastructure elements, people, capital and applications

o Capabilities: intangible assets usually it is the ability of creating value

• Pattern of Business Activity (PBA) – these are customer activities generating demand for services

• Governance - It needs to be define strategy, policies and procedures. It deals with how to implement service strategy and how to follow them.

For more information about ITIL, you can visit or go through reference link below: 
https://www.advanceinnovationgroup.com/itil-training/

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